We process orders within two business days. The shipping times chosen at the checkout don’t include the processing time.
Please note, we are currently experiencing high volume of orders and there might be delays in our processing times. Rest assured your order will be on its way to soon very soon.
Once your order is processed, it will be delivered by Canada Post within 2 to 9 days.
Shipping is free for all orders of $25and more. Free shipping delivery times are between 2 to 9 days.
We might be able to cancel your order if it hasn't been processed yet. Please send an email to email@example.com with your order number, and we will do our best to cancel it for you.
At this time we only ship within Canada and the United States. To place an order from the U.S., please visit https://www.cookiepal.com/
Due to the nature of our products, we do not accept returns.
We are here to help if you are not satisfied with your experience. If you would like to submit a claim about your order, please contact us at firstname.lastname@example.org within 7 days of receiving your order, attaching a clear image of the box, as well as the barcode and batch number (next to the best before date on the box.)