Shipping Policy - CookiePal-Canada

Shipping Policy

How long will it take for my order to arrive?

We normally process orders within two business days. The shipping times chosen at the checkout don’t include the processing time.

Once your order is processed, it will be delivered by Canada Post within 2 to 9 days.


How does free shipping work?

Shipping is free for all orders of $25 and more. Free shipping delivery times are between 2 to 9 days.


Can I cancel my order?

Once an order is placed, it is immediately sent to our team for processing and can't be cancelled.


Do you ship internationally?

At this time we only ship within Canada. In the United States, you can buy our products on


Do you provide tracking information for orders?
Once we ship your order, you will receive a confirmation email with the tracking number in it. Please allow 24 hours for the tracking number to display the status of your order.
Can I return my order or get a refund?

Due to the nature of our products, we do not accept returns.

We are here to help if you are not satisfied with your experience. If you would like to submit a claim about your order, please contact us at  within 7 days of receiving your order, attaching a clear image of the box, as well as the barcode and batch number (next to the best before date on the box.)