Shipping Policy - CookiePal-Canada

Get free shipping when ordering 3 or more!

Shipping Policy

How long will it take for my order to arrive?

We process orders within two business days. The shipping times chosen at the checkout don’t include the processing time.

Once your order is processed, it will be delivered by Canada Post within 2 to 9 days.

 

How does free shipping work?

To qualify for standard free shipping, your order must contain three or more items. Free shipping delivery times are between 2 to 9 days.

 

Can I cancel my order?

We might be able to cancel your order if it hasn't been processed yet. Please send an email to info@cookiepal.com with your order number, and we will do our best to cancel it for you. 

 

Do you ship internationally?

At this time we only ship within Canada and the United States. To place an order from the U.S., please visit https://www.cookiepal.com/ 

 

Do you provide tracking information for orders?
Once we ship your order, you will receive a confirmation email with the tracking number in it. Please allow 24 hours for the tracking number to display the status of your order.
 
Can I return my order or get a refund?

Due to the nature of our products, we do not accept returns.

We are here to help if you are not satisfied with your experience. If you would like to submit a claim about your order, please contact us at info@cookiepal.com  within 7 days of receiving your order, attaching a clear image of the box, as well as the barcode and batch number (next to the best before date on the box.)