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We normally process orders within two business days. The shipping times chosen at the checkout don’t include the processing time.
Once your order is processed, it will be delivered by Canada Post within 2 to 9 days.
Shipping is free for all orders of $25 and more. Free shipping delivery times are between 2 to 9 days.
Once an order is placed, it is immediately sent to our team for processing and can't be cancelled.
At this time we only ship within Canada. In the United States, you can buy our products on Amazon.com.
Due to the nature of our products, we do not accept returns.
We are here to help if you are not satisfied with your experience. If you would like to submit a claim about your order, please contact us at info@cookiepal.com within 7 days of receiving your order, attaching a clear image of the box, as well as the barcode and batch number (next to the best before date on the box.)